Shipping & returns

Orders may be shipped to Animals First Clinic for pick up within 2-3 days or shipped to your home for your convenience (Shipping fees will apply for home delivery as per Purolator shipping standards)

Standard Shipping is available across all Canadian provinces. Most standard shipping may be deliverable within 2-3 business days and some restrictions apply to specific locations. Shipments to rural addresses may exceed the standard shipping delivery window and may not be available for Ship to Home. Shipments are not available to post office box addresses. 

Shipping costs are based on the products ordered. Due to size and/or weight, certain items bear a shipping surcharge or special handling fee, which will still apply. Total shipping charges are automatically calculated during Checkout prior to completing your order.

All Sales Final. We only exchange goods if they are defective or damaged or do not fit properly. In circumstances where you consider a product defective or damaged, you should promptly contact us at info@animalsfirst.ca with details of the products and defect/damage. If there is a discrepancy in size, an exchange will be issued with the same product in a different size. e.g. collars, leashes, clothing, etc. within 5 business days of receipt without any additional charges. After 5 business days, all exchanges will incur a 10% restocking fee

Animals First Clinic is not responsible for orders stolen, frozen, melted, or otherwise compromised when shipped to home. It is expected someone to be home for the delivery.

 All Food Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

     Palatability - Pet does not eat or like the taste of the food.

     Quality - If there is a problem with quality of the product.

     Safety – If a bag is opened or product is defective.  

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!